FAQ and support

Answers for private health AI.

Practical answers about privacy, encryption, AI processing, medical boundaries, payments, and account support.

Privacy and your data

How Catina keeps personal health data out of our servers and out of third-party AI systems.

How is this different from just uploading my data to ChatGPT?

Do you store my health data?

Who can access my data?

What is a TEE and why does it matter?

Can my data be used to train AI models?

Will you ever sell my data to third parties?

What happens to my data if I cancel my subscription?

Exporting, restoring, and recovering encrypted data across devices.

How do I move my data to another device?

What happens if I lose my passphrase?

What Catina can and cannot replace.

Is this a replacement for my doctor?

Plans, crypto checkout, and subscription options.

How do payments work?

How do I pay?

Can I pay monthly or annually?

Still need help? Email support@catina.box and include the device, browser, and action you were trying to complete.